Frequently Asked Questions
Everything you need to know about shopping with FYVE
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply visit our returns portal to initiate a request.
Do you offer international shipping?
Yes, FYVE ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know if an item is in stock?
Product availability is updated in real-time on each product page. If an item is out of stock, you can sign up for email alerts to be notified when it returns.
How can I contact customer support?
Our support team is available via live chat on our website or through email at support@fyve.com from 9 AM to 5 PM EST, Monday through Friday.